Where a download or upload speed is specified, the Broadband Services are capable of burstable speeds up to the speed stated. Further details and are available on request.Ģ.8 Where we make statements about Broadband speed, this is not a guarantee about continuous speed. However, the RBI overage charges and calculations will only start applying once the initial 167 megabytes over the application data cap(s) is used. Satellite overage charges are rounded up to the next megabyte, and RBI overage charges are rounded up to the next gigabyte. Farmside Broadband usage is calculated from the 21st of the month to the 20th of the following month. You can do this by logging in to 2.7 Any unused portion of the monthly data allowance (data cap) for your Broadband plan will not be carried over to future billing periods. To receive these alerts you need to ensure that we have your current email address. To help you manage your usage, We will use reasonable endeavours to email usage alerts at 80%, 100% and 120% of the data cap for your Broadband plan. However, in some circumstances it can take longer for your usage meter to be updated, particularly when there are a large number of users on the internet. Usage is updated approximately every hour under normal conditions and will accurately reflect your usage up to 4 hours earlier. You will be notified when this happens.Ģ.6 You can check your usage online by logging in to The Farmside usage meter does not show your usage in real time, and it is important that you take this into account when tracking your usage. Data usageĢ.3 All traffic, both upload and download, will be counted toward your data usage.Ģ.4 Where your use of data (including overhead data usage which is required for establishing and maintaining the connection) exceeds the monthly data cap (data allowance) on your Broadband plan, we may charge overages and/or reduce the speed of your Services.Ģ.5 Overage charges apply on the capped Broadband plans when you have exceeded your monthly data allowance. If you are entitled to a contract renewal credit, it will be applied only for the minimum service term agreed with you. The Fixed Term Agreement will be either 12 months or 24 months from the Service Commencement Date. Specific terms applicable to particular plans are set out at clauses 5 to 9.Ģ.2 Unless otherwise stated, all plans are subject to a minimum Service term (from the Service Commencement Date), which we also call a Fixed Term Agreement. Plans and data usageĢ.1 We offer a range of Broadband plans and Services to suit varying customer needs and requirements. Farmside Channel Partner terms may also apply.ġ.3 In these terms and conditions, when we refer to any Broadband Services, the reference includes Broadband and Phone Services unless otherwise stated. 1.1 If you sign up for Farmside Broadband products, these terms and conditions will apply in addition to (and prevail over, if there is any inconsistency), the Farmside Standard Terms and Conditions.ġ.2 Other terms and conditions may also apply to the Services you choose, including Plan and offer terms and conditions.
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